About Xenia Services LTD
Xenia Services Ltd is a specialist Hospitality IT services
company providing staging, installation, maintenance and
on-site technical support throughout the UK.
We work with hospitality businesses and their technology
partners to support the deployment and ongoing maintenance
of IT equipment across individual locations and multi-site
estates.
Our focus is on providing a practical, reliable and flexible
service. From preparing equipment before deployment through
to installation on site and ongoing maintenance, we can
support the complete physical lifecycle of hospitality IT
equipment.
01
IT Staging & Deployment
We provide staging and preparation services to ensure
equipment is ready for installation before it reaches site.
Depending on the requirements of the project, this can
include receiving and managing stock, equipment preparation,
configuration, asset and serial number recording, assembly,
testing, labelling, packing and dispatch.
By completing as much preparation as possible within a
controlled staging environment, we aim to make installations
on site efficient and minimise disruption to the customer's
operation.
02
Installation Services
We provide professional on-site installation services for
hospitality IT equipment.
Our engineers can support new site openings, refurbishments,
technology refreshes, equipment replacements and individual
upgrade projects.
We understand that hospitality environments often require
work to be completed around trading hours and operational
requirements. We therefore work closely with customers,
project teams and other suppliers to coordinate installations
and complete work with minimal disruption to the site.
03
Maintenance & On-Site Support
Our involvement does not have to end once an installation
has been completed.
Xenia Services can provide ongoing maintenance and field
engineering services for installed equipment, including
fault investigation, equipment replacement and other
on-site technical tasks.
We can work to agreed maintenance processes and service
requirements, providing customers with a dependable field
resource when physical attendance at a site is required.
04
Field Support
We provide practical on-site support when an issue cannot
be resolved remotely and requires an engineer to attend.
This can include investigation of hardware faults,
replacement of equipment, installation of replacement
devices and completion of agreed technical tasks on behalf
of the customer or their technology partner.
Our field support service can form part of a wider support
arrangement, providing the on-site resource required to
complement remote technical support.
Working With Your Help Desk
Xenia Services does not operate a traditional end-user help
desk.
Instead, we can integrate with an existing customer, supplier
or third-party help desk.
Where an incident requires an engineer visit, equipment
replacement or another physical maintenance activity, the
service call can be passed directly to Xenia Services for
action.
This allows customers to retain their existing help desk and
support arrangements while using Xenia Services as the field
engineering and maintenance element of their support operation.
A Flexible Approach
As a specialist company, we pride ourselves on being flexible
and responsive.
We recognise that every customer, hospitality estate and
technology deployment is different. Rather than trying to fit
every project into a fixed service model, we work with our
customers to understand their requirements and develop a
practical approach to delivering them.
Whether the requirement is a single engineer visit, an
equipment rollout, a new-site installation programme or an
ongoing maintenance service, our aim remains the same: to
provide a professional, dependable service that our customers
can rely on.
Xenia Services LTD
Hospitality IT Staging ·
Installation ·
Maintenance ·
Field Support
